CGI today released the findings from its 2016 consumer survey on digital financial services
OREANDA-NEWS. CGI (TSX: GIB.A) (NYSE: GIB) today released the findings from its 2016 consumer survey on digital financial services and how well financial service providers are meeting consumer needs. The 2016 survey, “FinTech Disruption in Financial Services,” examines how much value consumers place on a wide range of digital banking service concepts, market awareness, impediments to purchase, and their provider preferences for digital services.
Today’s banks face an unprecedented array of challenges, including financial technology (FinTech) competitors that are striving to take a share of bank customers, products and revenues—and bank executives are paying attention. In CGI’s 2016 Global 1000 outlook report, which entails in-person conversations with business and technology leaders around the world, banking executives cited the accelerated transformation of banking as a top trend in order to address pressure from competitors, customers and regulators. To complement the discussions about the role of FinTechs in reshaping the banking industry, CGI’s latest survey now brings the voice of the consumer into the FinTech disruption equation.
CGI surveyed 1,670 consumers in the U.S., Canada, the U.K., France, Germany, Sweden, Singapore and Australia and examined 12 leading FinTech-driven service concepts, including digital identity and fraud protection, aggregated personal financial management, mobile payments, personalized digital experience, and more. Key findings include:
- More than 75 percent of consumers expressed a preference to acquire new digital services from their current financial institution or another traditional provider over a non-traditional provider.
- Seventy-eight percent of consumers identified digital protection as a highly valued service, 83 percent said they are aware of this service and 52 percent said they intend to use it.
- Sixty-one percent identified personal financial management—including the ability to see all personal financial information in one place—as a highly valued service. Sixty-three percent are aware of it and 37 percent said they intend to use it.
- Fifty-one percent cited mobile payments as a valuable service, and 94 percent are aware of it with 53 percent intending to use this service.
- Lack of trust proved to be the biggest obstacle to purchasing across all financial digital services, followed by perceived complexity and risk aversion.
About the CGI Global 1000
The CGI Global 1000 outlook is conducted annually as a series of forward-looking conversations between CGI consultants and senior business and technology executives in commercial and government organizations. Through these discussions, executives share their perspectives on the trends impacting their organizations and how they plan to address the challenges and opportunities through their business and technology priorities and plans.
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 65,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services, including high-end business and IT consulting, systems integration, application development and maintenance and infrastructure management, as well as 150 IP-based services and solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB).