OREANDA-NEWS. IBM (NYSE: IBM) today announced that Concern Galnaftogaz, a leading fuel station, convenience store and cafe operator in the Ukraine, has tapped IBM to deploy a company-wide asset and service management solution that will be used by all departments and divisions to bring greater simplicity, flexibility and security to its growing operations.

Concern Galnaftogaz, a public company, operates about 400 OKKO gas stations, which include convenience stores and cafes, across 24 regions and manages a growing employee base of 10,000.

“Because of our size and the continuous transformation of key and supplementary retail business processes, we needed online tools to monitor operations and effectively collect internal data,” said Alexander Lyashenko, vice president of technology and processes for Concern Galnaftogaz. “IBM helped us simplify operations management and substantially improve the reaction time and the ability to make decisions based on easily accessible and verifiable data.”

Concern Galnaftogaz chose the IBM Control Desk solution for its scalability and ease of use by non-IT professionals. At Galnaftogaz, IBM Control Desk is integrated with a corporate interactive voice response and collaboration system so that operations service requests from one department to another are automatically generated, sorted and maintained.

“Clients are looking for ways to not only solve their operational challenges but to define their path to innovation,” said Ievgen Pasichyuk, business leader for IBM Cloud in Ukraine and the Commonwealth of Independent States (CIS). “IBM provided Concern Galnaftogaz with the flexibility and analytics to better monitor and improve both internal operations and employee satisfaction and, ultimately, provide a better experience for its customers.”

The project was implemented by SI BIS, a business partner of IBM, in just over three months.

“Clustering IBM’s service management solution both horizontally and vertically made it possible to scale across all the main divisions of Concern Galnaftogaz,” said Sergey Sokhatskiy, head of IT management systems department at SI BIS. “Since the start of the year, the company replicated the service oriented IT management approach to embrace all of the internal business processes.”