OREANDA-NEWS. September 25, 2009. The insurance company ROSNO is announcing a management decision unique for the Russian insurance market. Under the auspices of the project "Operating Transformation and Modernization", an operating service centre meeting the highest Allianz Eurasia Business Services (AEBS) standards has been launched in Voronezh. The new structure will unite the majority of ROSNO’s typical business processes previously run by various company structures across the Russian Federation. This technological solution will enable significant optimization of current business processes by lowering their costs, further improving quality and speed of performance of standard operations, reported the press-centre of ROSNO. 

The establishment of the AEBS Operating Centre in Voronezh will make it possible to bring qualitative change to the present business and customer service models. Today, the Voronezh AEBS has launched a state-of-the-art call centre, which will soon become a single call centre for all ROSNO units across the Russian Federation. In addition, the Centre performs operations related to OMTPL loss settlement, subrogation, direct damage reimbursement, policy administration, and basic financial transactions, such as cash-desk documents processing. In the future, the Centre’s functionality will be complemented with MOD loss settlement for all regions and an additional volume of accounting operations.

Thus, cost structure is expected to be optimized through consolidating standard processes in the single regional centre, where costs are lower than in Moscow, and also via maximum use of modern information technologies. According to the estimates made by the company’s specialists, once the project launch phase is completed, the volume of costs cut as a result of this managerial decision will account for approximately 20% of the total cost of business processes before the project launch. At the same time, the expert centre based in Moscow will control basic processes and more sophisticated operations, such as, for example, settlement of above-limit losses.

The choice of Voronezh for accommodating a single operating centre was not occasional. Of 100 Russian cities, only five were shortlisted. The selection criteria included population size, distance to Moscow, availability of the building of required space with needed communication lines, peculiarities of labour market, political and economic stability of the region, etc.

The project contemplates generation of additional jobs in Voronezh, thus playing an important role for the city in the times of economic crisis, and finding support with municipal administration. The company expects that, by the end of 2010, around 400 employees of various professions will be hired: from call centre operators to loss settlement experts. The key employees previously performing the functions now transferred to the Operating Centre will be offered various career options within the company. ROSNO has become the first Allianz Eurasia company to consolidate typical business processes in a single operating centre. The other companies of the Group will join the project at later stages.

"Allianz Eurasia Business Services represents one example of an organic adaptation of Allianz’s international expertise in insurance business management to the Russian market realities and current specifics. We are all the more pleased that ROSNO has become a pioneer in this respect. We have decided to proceed with this project, despite difficult market conditions and the economic crisis, because we are confident that this represents a step forward to the future. The operating centre will enable our group of companies to become even more efficient and vigilant as regards changes in the market environment. And when the market stabilizes, this project will constitute our unconditional competitive advantage", commented on the Centre’s launch Mr. Hannes Chopra, CEO of ROSNO and head of Allianz Eurasia.