OREANDA-NEWS. May 25, 2011. Tata Power, India’s largest integrated private power utility, in continuation with its ‘superior customer care’ philosophy has instituted a 'Master Customer Care Centre' at Saki-Vihar Road, Opposite Saki Vihar Telephone Exchange in Andheri (East) along with 15 other customer centres to service its customers across Mumbai.

Trust, care, energy, excellence and elegance — these five values were imbibed in the 'architecture of care' philosophy for the creation and functioning of the customer care centres. With prompt attention and a friendly atmosphere being the mantra here, the Master Customer Care Centre seeks to deliver an experience with a difference.

Currently, Tata Power has customer centres located at Andheri (E), Borivali (E), Mira–Bhayander (E), Dahisar (E), Goregaon (W), Santacruz (E), Chembur, Jogeshwari (W), Vile Parle (E), Powai. Branching out and opening shortly are two new customer centres at Borivali (W) and Ghatkopar (W). At the customer centres, all facilities such as bill payment, new connection applications, change of name and customer information are provided under “a single window concept” to the customer.

Speaking on the initiative, Ashok Sethi, vice president, Mumbai operations, Tata Power, said, “We at Tata Power have been constantly striving to innovate and provide services to exceed customer expectations. It is our endeavour to provide superior customer experience and our customer centres reflect the company’s concerted efforts towards the same. At our customer centres, customers can avail various facilities in a comfortable atmosphere under a single window concept.”

The enhancement of customer centres across the suburbs is in addition to the recently, launched multi-lingual customer portal in English, Hindi and Marathi, to further ease and facilitate greater consumer connect by the company.

Moreover, the company’s ‘Fleet on Street’ team undertakes frequent visits to various societies to interact and collect the application forms from existing as well as potential customers. ‘Customer Connect’ — a customised software for speedy processing of application — has been commissioned. Several new bill payment kiosks and electronic drop boxes have been introduced to facilitate easy payments for the customers.