Convergys Welland Grows
OREANDA-NEWS. March 31, 2016. Convergys Corporation (NYSE: CVG), a global leader in customer management, is recruiting for over 400 positions at its call centre in Welland.
Convergys has been a prominent community partner and employer for more than 14 years in Welland. During that time the company has been providing inbound customer support for clients in the telecommunications industry.
The Customer Service Representative positions have recently incorporated a sales function, allowing the employees to earn additional sales commissions.
Those wishing to apply for a career at Convergys can do so at www.convergys.com/careers.
“We are looking for highly motivated individuals to handle inbound customer calls. Potential employees must have a good understanding of customer service, computer literacy and excellent communication skills,” said Lisa Serba, Site Director for the Convergys contact center in Welland. “Working at Convergys as a Customer Service Representative easily serves as a great stepping stone to a career in operations, management, or training. In fact, more than 79 percent of Convergys’ managers began their careers as Representatives, as we are known for the internal promotion of our employees.”
Convergys also likes to give back to the community. Through the company’s Community Action Network (CAN), Convergys supports philanthropic initiatives throughout all of the communities in which their employees live and work. In Welland, Convergys’ CAN supports local organizations and charities such as United Way.
Convergys offers on-site employees comprehensive paid training, competitive wages and performance incentives, with benefits including medical and dental insurance, tuition reimbursement, paid time off and more.
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.