OREANDA-NEWS. July 07, 2008. Aiming to bring more comfort to the clients insured under the voluntary medical insurance program (VMI), ROSNO is introducing new service — scheduling the visit to a doctor via e-mail, reported the press-centre of ROSNO.

From now on, all holders of VMI policies may register for a scheduled visit to a doctor or for a medical examination in the Moscow-based medical institutions not only via the 24-hour medical hotline held by ROSNO, but also by sending an e-mail message to medpult@rosno.ru.

The plastic policy card issued to each insurant will contain not only the phone numbers of ROSNO’s 24-hour medical hotline, but also an e-mail address for registering for the scheduled visits to doctors. Registration has to be conducted at least two days prior to the planned visit date. E-mail message reception and processing is performed on the 24-hour basis by the highly professional employees of ROSNO’s medical hotline. When sending an e-mail message from the site www.rosno.ru, insurants have to fill out a brief questionnaire enabling ROSNO to handle the clients’ requests in a prompt manner.

When necessary, medical hotline employees will contact message senders to get additional information that may be required to arrange their visits.

All clients will be notified of fulfillment of their requests via e-mail or by phone. The ROSNO clients are already familiar with e-mail registration of visits to doctors. In St. Petersburg, this practice was introduced as far as in 2006.

The new service takes account of individual needs of the company’s clients and enables the VMI insurants to choose the most convenient method for communication with the company. "We expect that in Moscow this service will be used by our clients particularly intensively. Moscow is an absolute leader among the Russian cities by the number of insurants who have all-day e-mail access. The new service will be popular among those clients who regularly use e-mail for their business and personal contacts", comments Ms. Olga Bulkina, head of ROSNO’s Contact Centres Department.