OREANDA-NEWS. Tata Power, India’s largest integrated power utility, redefined customer convenience for its Mumbai customers by launching a new payment facility – Suvidhaa. Continuing with the tradition of customer care, the company has increased the bandwidth of payment options by including Suvidhaa outlets as an additional payment option over and above the other online and offline modes of payment available for its customers in the city of Mumbai.

Tata Power customers can now make their bill payment at their neighbourhood convenience stores which are Suvidhaa franchisees. Suvidhaa appoints local neighbourhood stores, including grocery stores, medical stores, travel agents and cyber cafes as its franchisees to offer services to Tata Power customers. Customers can walk into a Suvidhaa outlet anywhere across the city and utilise the bill payment service by making cash payments. This facility is built to deliver high performance, save time and money, and garner higher customer satisfaction. The complete list of Suvidhaa outlets is available at cp.tatapower.com

Tata Power has brought many such conveniences for its Mumbai customers in the area of customer care. Going a mile ahead, Tata Power now urges its consumers to contribute towards the nature by giving them the choice to say no to paper bills. Paperless e-bills don’t just help the environment, they help consumers too. Conveniences of opting for e-bill are:

Customers an receive e-mail notification when an e-bill is available and view it prior to submitting payment.

It is secure and confidential.

There is additional time to review and pay a bill prior to the due date, since there are no delays from standard mail delivery.

Online payment options make paying a bill easy and convenient.

Speaking on the initiative, S Padmanabhan, executive director, operations, said, “It is our endeavour to provide convenient and value added services to our customers. Suvidhaa utilises the neighbourhood stores to provide on-ground bill payment facility to customers. While Tata Power has various customer relations centres across the city as well as e-bill facility, we believe this added service will add tremendous convenience to our residential customers.”