Tele2 opens federal centre of B2B competence
Moscow – Tele2, an alternative mobile operator, has set up a federal centre to support corporate sales and customer service. The measure comes as a part of a project on the launch of a new business model. It is based on two sites in Irkutsk and Nizhniy Novgorod and provides services to all regional subdivisions of Tele2.
The creation of the centre of B2B competence is factored in development of the Tele2 corporate services and increase in a number of clients. The operator is switching from a region-based structure to a federalized model of management in order to improve efficiency of business processes on the market of corporate services and provide higher return on investment.
The main tasks of the centre are support of the company’s macroregions in their reports and analysis as well as financial and service operations in a corporate segment. The centre’s employees will forecast and analyze main indicators of the corporate business, implement financial operations, control accounts receivable, process complaints by the clients, execute contracts and promote various services.
Teams in Irkutsk and Nizhniy Novgorod provide services to all Tele2 macroregions – Baykal and the Far East, Siberia, Urals, Volga, Northwest, South, Black Earth, Centre and Moscow.
Tele2 earlier opened the customer service centre to support legal and contract work. The operator will also create centres of competence for commercial and HR directorates.
Maria Chinkova, director for corporate business development at Tele2:
"Tele2 is improving proposals in business segment and launching unique services available only to our clients. For example, we were the first company to have introduced the service for transfer of remaining services at B2B tariffs onto the next period. A list of Tele2 corporate clients is entered by the company with a strong brand, which proves that the strategy of development on the corporate market. The centre of B2B competence will let us achieve better financial results, be fast in our reactions to changes in the business segment and offer new high-demand services."