OREANDA-NEWS. October 18, 2012. The Russian National Conference "Architecture of the Bank’s Business-Processes – 2012" was held in Moscow in the Renaissance Moscow Hotel. The main topic of the conference was "How to step up the profitability of the bank’s retail business through the business-processes optimization” , reported the press-centre of Probusinessbank.   

The event was organized by Global Forum LLC.

The conference participants looked into a whole range of relevant issues: "How to arrange the optimization and evaluate the efficiency of key business-processes of the bank’s retail business?", "How to manage the bank’s retail business processes efficiently?", "How to apply the experience of the business-processes optimization in your bank?".

Julia Kuznetsova, deputy director of Operational Risks of Probusinessbank (Financial Group Life) was among key speakers of the Conference. Julia made a presentation on "How to involve participants of business-processes into the optimization to the maximum extent, taking the "Voronka” and "Knowledge Base" projects as an example". The key ideas of her presentation were: overcoming the reluctance of staff to embrace changes in the process of optimization, motivating staff-members to improve their business-processes, and how to avoid the passive attitude towards the business-processes optimization.

Julia’s report excited interest among the conference participants, and many of them noted that this theme is relevant for their banks. 

The conference proceeded in a warm and informal atmosphere, which enhanced the exchange of best practices among its participants.