Champion Energy has once again ranked highest in customer satisfaction
OREANDA-NEWS. Champion Energy Services, a subsidiary of Calpine Corporation (NYSE:CPN), has once again ranked highest in customer satisfaction among Texas residential retail electricity providers (REPs), according to the J.D. Power 2016 Electric Provider Retail Customer Satisfaction Study released last week. This is the sixth time Champion Energy has received the top ranking in the past seven years.
The J.D. Power study, conducted by surveying customers throughout the state, measures customer satisfaction with REPs across six factors: price, billing and payment, corporate citizenship, communications, enrollment/renewal and customer service. Champion Energy’s overall satisfaction score of 793 is the highest overall score of any ranked Texas REP since the study began.
“This ranking validates our belief in the strength of the Champion Energy brand,” said Trey Griggs, Executive Vice President and Chief Commercial Officer at Calpine Corporation. “Through their focus on an exceptional customer experience, the team at Champion has built a strong platform for additional growth.”
“In today’s economy, customer loyalty can never be taken for granted,” said Michael Sullivan, Champion Energy’s CEO. “I am privileged to lead a team of hard working employees who deliver excellent service and results year after year. It’s this culture of customer satisfaction that has earned Champion Energy this unparalleled reputation in the market.”
About Champion Energy Services
Champion Energy Services, a subsidiary of Calpine Corporation (NYSE: CPN), is one of the fastest-growing and largest retail electric providers in the United States. Champion Energy serves residential, governmental, commercial and industrial customers in deregulated electric energy markets across the U.S. Champion Energy serves more than 2 million residential customer equivalents, with a peak load near 4,000 megawatts.