OREANDA-NEWS. Residents of Russia began to complain more often about banks that fell under Western sanctions, the Central Bank of the Russian Federation reported. The number of complaints received against banking organizations increased by 38.1% from January to March this year compared to the same time period in 2021. Most of all, customer dissatisfaction was caused by problems with repayment (37.1%). The number of complaints received against credit institutions amounted to 15.5%. Among them, the most common reason for applying was the refusal to issue funds from a foreign currency deposit or from a bank account, as well as the lack of cash in ATMs.

One of the reasons for the growth was the sanctions and the resulting increased uncertainty. A significant part of the appeals was caused by the need to clarify measures to support the population and business, the temporary procedure for operations with cash currency, the suspension of trading on the stock exchange and the operation of payment cards in conditions of restrictions, the Central Bank said in a press release.

According to the forecast of the Bank of Russia, taking into account the ongoing monetary policy, annual inflation will be 18–23% in 2022, decrease to 5–7% in 2023, and return to 4% in 2024. At the same time, in 2023, the Russian economy, in the context of structural adjustment, will gradually begin to grow.