OREANDA-NEWS. Bosch Service Solutions has been honored with the 2015 CCV Quality Award of the German call center sector, in the Customer Satisfaction category. This is the most prestigious award in the industry and is bestowed by the Call Center Verband Deutschland e.V. (CCV) (German Call Center Association) and ‘TeleTalk’ specialist magazine. “Bosch Service Solutions exemplifies the outstanding level of customer dialog encountered in Germany today, and is a shining example to the industry,” declared Manfred Stockmann, President of the CCV.

Robert Mulatz, Senior Vice President of Bosch Service Solutions, had this to say: “The award confirms that our customers benefit from our 30 years of experience as an international communications service provider: through solutions precisely tailored to their requirements and the ultimate in flexibility and commitment. And this is provided from 23 locations and in more than 30 languages worldwide.”

“We are delighted to have won the Quality Award in the Customer Satisfaction category,” says Arne Schoenfeld, Head of Sales and Marketing at Bosch Service Solutions Germany. “This shows the great appreciation of the value of our work. For our Quality Managers work tirelessly to optimize processes and quality, all with the aim of providing the very best service. The Quality Award demonstrates that our efforts are worthwhile, and encourages us to continue along this path in the future.”

The industry prize was awarded at the CCV’s annual conference. In her laudatory speech on Bosch Service Solutions, member of the jury and CCV Honorary President Ursula Steinmetz underlined the fact that “the company succeeds in applying industrial quality standards to service activities, and to intelligently deploying service as an extension of its product strategy. Bosch impressed us not only with its methods, but also with excellent NPS (Net Promoter Score) figures, the likely recommendation rate in the individual projects.”

As the winner of the German CCV Quality Award in the Customer Satisfaction category, Bosch Service Solutions has also been nominated for the European 2015 ECCCO Award of the European Confederation of Contact Center Organizations. This award ceremony will take place in Warsaw on December 7.

As a holistic provider of BPO (Business Process Outsourcing), Bosch Service Solutions works for customers in more than 30 languages worldwide in the fields of mobility services (e.g. emergency eCall, concierge service), infrastructure & building services (e.g. video surveillance), customer interaction services (e.g. social media management), and business support services (e.g. support with human resources management).