Survey Confirms Malls Remain the Destination of Choice for Today's Shoppers
"Malls are the destination of choice for the vast majority of today's shoppers," said
Mikael Thygesen, Chief Marketing Officer for Simon. "Mall shopping is a fun, social, and rewarding experience that can't be replicated online and we're investing in our assets to ensure we remain the preferred choice of shoppers for years to come."
Detail on findings
- Shoppers show a strong preference for shopping at their favorite mall versus online for a number of occasions, including:
Occasion Differential |
Prefer Malls* |
Prefer Online* |
Mall |
To shop for a special occasion |
79% |
13% |
6X+ |
To update my wardrobe |
77% |
14% |
5x+ |
To shop for a special life event (i.e. having a baby, new job, new home) |
75% |
15% |
5X |
NOTE: The remaining percentages prefer non-mall brick-and-mortar locations |
- Even when there is no specific occasion in mind, shoppers overwhelmingly prefer to shop the mall over online
Shoppers' strong preferences are driven by a number of factors, both practical and emotional:
Top Reasons Cited By Consumers For Shopping
- Find stores I cannot find elsewhere
- Find great bargains
- Find new discoveries I wouldn't find online
- Provides an easy shopping experience
- Makes shopping fun
- Gives me a place to escape
The study was conducted surveying shoppers in eight markets:
About Simon
Simon is a global leader in retail real estate ownership, management and development and an S&P100 company (
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